Frequently Asked Questions

Pattern Support

For pattern support
Send an email to mipi.thelabel@gmail.com

We will get back to you asap, on workdays from 9-17.

Delivery

Free delivery on orders of over €100 (except for shipping zone 17 euros)

✧ Orders are shipped every Monday!

✧ Please allow up to 2 weeks for made to order products to be made!

FEES:

Netherlands;
€5,00 letterbox home
€6,00 standard home

Belgium, Germay:
€9,00 standard home

France:
€10,00 standard home

Austria, Denmark, Luxembourg:
€11,00 standard home

Czech Republic, Hungary, Latvia, Poland, Spain, Sweden, Italy, UK:
€14,00 standard home

Estonia, Ireland, Monaco, Norway, Portugal, Slovakia, Slovenia:
€17,00 standard home

United States:
€20,00 standard home

Rest of Europe = €25,00 flat.

If we do not ship to your country yet, you can always request us to do so by sending a chat message / email / instagram DM.

Returns

How to prevent a return:

✧ Please do not hesitate to contact us regarding any questions you may have upon purchasing.

✧ We always provide measurements for all our items. If you wish to see more pictures or something is not clear, feel free to DM us on instagram.

✧ We encourage conscious shopping, so if you are in doubt, don't buy it :)

✧ Returns cost a lot of money, packaging materials and are bad for the environment.

To make a return:

1. Send us an email:
mipi.thelabel@gmail.com
2. Include your order number, the item you wish to return and the reason why.
3. We will send you the return address.
4. Arrange your own preferred shipping method for the return.
5. After we have received the item we will process the refund by original payment method asap.
6. The shipping cost for your original order AND the return shipping cost are at your expense.

NO RETURNS:
keychains, final sale items.

Sustainability

✧ Deadstock fabrics when possible.

✧ OEKO-TEX certified fabrics.

✧ Recyled polyester labels.

✧ Plastic-free packaging (plastic shipping bags from recycled plastic during fall/winter due to weather conditions).

We try to keep our business as sustainable as possible but please keep in mind that sustainability is very complex. We don't believe that any company can ever be truly sustainable. Even in our made-to-order process, fabric waste is unavoidable. We also sell leather bags and clothing items that are not made by Mipi, these items are also less sustainable. In the end it is all about choices, and doing what feels right for you. Just like a business, a consumer can never be perfect. Please think well before you purchase an item and give the item the love and care that it deserves.

Wear Mipi everyday.

Privacy Policy

Read our privacy policy here: Privacy Policy

Terms & Conditions

Read about our terms & condtions here: Terms & Condtions