Frequently asked questions
What is the return policy?
As a small business we are unable to accept returns on any of our products -- this applies to both digital PDF patterns as well as physical goods such as our project bags.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. All project bags are handmade by Famke in the Netherlands.
How much does shipping cost?
Letterbox shipping is available when only one product is purchased such as a journal or project bag. When more than one product is purchased the item is shipped as a larger parcel.
Netherlands
Letterbox 4,95 / Parcel 6,95
EU 1 (Germany, Belgium, Luxemburg, France, Spain)
Letterbox 7,95 / Parcel 9,95
EU 2 (Denmark, Italy, Austria, Portugal)
Letterbox 9,95 / Parcel 13,95
EU 3 (Norway, Sweden, Finland, Ireland, UK, Poland, Greece, Switzerland, Slovakia, Czechia, Hungary, Estonia, Croatia, Slovenia)
Letterbox 9,95 / Parcel 17,95
United States (temporarily not available!)
Letterbox 14,95 / Parcel 22,95
Canada
Letterbox 14,95 / Parcel 28,95
Japan
Letterbox 17,95 / Parcel 32,95
South Korea
Letterbox 17,95 / Parcel 24,95
If your country is not listed, please send us a message and we will update the website for you to be able to checkout!
What is your privacy policy?
Please read our privacy policy here.